At Rustic Fits, we work hard to ensure that every product reflects quality, comfort, and craftsmanship. If something isn’t quite right, we offer a straightforward and transparent Return & Exchange process designed to support you.

1. Return Eligibility

We accept returns on eligible items within 14 days of delivery for store credit or exchange.

• Items must be unused, unworn, and unwashed
• No stains, odors, or damage
• All original tags, labels, and packaging must be intact
• Proof of purchase (order number or receipt) is required
• Return requests must be approved before shipping

2. Items Not Eligible for Return

• Final sale or clearance items
• Items purchased during promotions or discounts
• Accessories (if applicable)
• Gift cards
• Customized or made-to-order items
• Items damaged due to improper handling or washing
• Products showing signs of wear, stains, makeup marks, or perfume

3. Exchanges

• Size changes
• Color changes (subject to availability)
• Defective or incorrectly shipped items

4. How to Initiate a Return or Exchange

Email us at support@rusticfits.com with the following details:

1. Order number
2. Reason for return or exchange
3. Photos (required for damaged or incorrect items)

Once approved, detailed return instructions will be provided.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or sent in error
• We recommend using a trackable shipping service
• Rustic Fits is not responsible for lost or undelivered return packages
• Original shipping charges are non-refundable

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with supporting images.

After verification, we will offer a free replacement or store credit.

7. Order Cancellations

• Orders can be cancelled within 12 hours of purchase if they have not been processed or shipped
• Once processing begins, cancellations are no longer possible

8. Policy Rights

• Reject returns that do not meet eligibility criteria
• Decline repeated or excessive return requests
• Update this policy at any time without prior notice